When you are using AliExpress for dropshipping, then there will come a time when you will run into some problems during the ordering process.
It’s no big deal and mostly common with all big retailers. When you order items in large quantities, then it’s possible the retailer might ask you to verify your identity.
This can be done by providing personal documents like credit card statements, address documents, driver’s license, passport, etc.
If AliExpress keeps closing your orders and wants you to verify your identity, then start the AliExpress appeal process.
Let’s take a look at how AliExpress appeal process works and how you can smoothly go through the process to ensure smooth orders.
How Does AliExpress Appeal Process Work?
Once your order is canceled by AliExpress, and the retailer asks you for more information, you should initiate the appeal process as quickly as possible to avoid any further delays.
The whole AliExpress Appeal process is quite simple to follow, and you just need to provide all the documents that are required for verification.
These documents include the following:
- Clear Picture of your Credit Card (Cover all the numbers except for the LAST FOUR digits)
- Clear picture of your Identity card/passport/driver’s license
- Scanned copy of your bank statement associated with the Credit card you are using
Once you upload all these documents, your appeal will be put into the pending review state. Normally, the support will look into it and complete the process.
However, it’s always a great idea to contact Live chat and ask them to speed up the process. They will mark your appeal as “Urgent”, which will expedite the whole process, so you can get your ordering ability back as soon as possible.
AliExpress Appeal for Account Reactivation
Sometimes instead of shutting down your buyer privileges, AliExpress closes your account or deactivates it until you verify your identity.
If your account has been deactivated, then you can follow the same appeal process for account reactivation.
Just send all the required documents through the specified medium and have them take a look at all of it.
Once all your documents are verified, your account will be reactivated, and you will be able to enjoy all the benefits that come with it.
How Long Does AliExpress Appeal Take?
Officially, the Aliexpress appeal process takes 2-5 days on average. However, it varies for different customers.
Some buyers have their appeals looked at and resolved within 24 hours, while some appeals take more than a week.
So, it depends on how you take the entire appeal process. As already mentioned above, contacting the live chat team and asking them to speed up the process will definitely help you resolve the appeal quickly.
However, if you just leave it for AliExpress to review then, it should take anywhere from 2-5 days for your appeal to be reviewed.
Is AliExpress Appeal Safe?
This is a concern for all the newcomer to the platform. People who are purchasing from AliExpress for the first time often wonder if it’s safe to order.
When their orders are closed, and they are asked for verification, it’s often the first thing to pop up in their minds.
Since AliExpress appeal requires you to provide personal information including, but not limited to ID photos, credit card scans, bank documents, etc. then people wonder if the appeal process is safe.
Most customers wonder if it’s safe to provide these documents without having to worry about getting your identity taken, or misused. It’s a fair question.
However, AliExpress is a legitimate business that focuses on providing the best buyer protection. They clearly state in their privacy policy and terms that all the customer information is safe.
They never resale or reuse any information provided by the customers. So, it’s safe to assume that all your personal documents are kept safe with utmost privacy.
What Documents Are Required for AliExpress Appeal?
It often depends on where you live and what documents do you have available, but here are some of the documents that work for AliExpress appeal process. These include but not limited to:
- National ID Card/Driver’s License/Passport/Photo ID
- Credit/Debit Card
- Bank Statement/Credit Statement/Utility Bill/Any other official document with your address
If you have all these documents at hand then the process should be pretty straightforward for you. Make sure that your bank statements are no more than 3 months older.
How To Avoid Getting Your Account/Orders Closed?
There is no simple answer to this question, but there are still some simple things you should keep in mind to avoid any orders being closed.
First of all, make sure that you don’t sign into AliExpress using any VPNs or Proxies.
Use a single IP most of the time otherwise they might get suspicious and block your account or close your orders.
Also, make sure that your credit card doesn’t get declined. Sometimes, banks decline a credit card charge when you are making bulk purchases, and such declines may lead to closed orders.
Also, changing your account details very frequently leads to account review as well, which might result in closed orders.
Try to avoid these activities, as there’s a high chance all your transactions will go through smoothly. In case of any issues, you can always initiate an appeal.
However, sometimes it’s inevitable. Especially, when you are making orders equal to or above $10,000, then AliExpress puts the account under review.
There’s nothing to worry about as it happens to almost all the buyers on AliExpress.
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AliExpress Appeal “System is Busy” Error
Most people wonder why they get the dreaded “System is busy” error when they go to submit their AliExpress dispute. It’s nothing to worry about because most people get the AliExpress Appeal system is busy error when there is a connection error.
Some users have reported that uploading a video evidence in the report can also cause the same error. So, it’s better that you just upload a picture evidence in the dispute when creating it and afterwards, you can go to the created dispute and upload the video in there to avoid any “system is busy” errors.
Conclusion
If your account has been flagged or you just want to make sure that you know what to do in such circumstances, then we hope you will learn from this article.
Make sure that you treat all the vendors with respect and don’t open any unnecessary disputes, because it also raises red-flags on your account.
Switch vendors if you are unhappy with your current ones’ quality and service. This way you will have a smooth ride all along the way.
If you are talking to the customer support, then be as respectful as possible, which will make them more likely to expedite your case.
All in all, follow the mentioned steps to avoid any red-flags altogether and in case of closed orders, provide the required documents to resolve the issue.
Feel free to let us know about your experience with AliExpress and its appeal process. Share in the comments below.
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