AfterShip Returns Center Review – Easy returns for customers

A hassle-free shipment tracking service is a great tool for any online store. It provides the customers with a seamless shipment tracking experience that adds to the overall authenticity of the store.

However, what do you do when one or more of the customers have a problem with their shipment? What happens when they want to return the products for replacement or refund?

Such scenario calls for a service that manages and handles all the returns for you and your customers. AfterShip Returns Center is such a service.

It’s developed by AfterShip (Read our AfterShip review) and it helps you track and manage all the returns on your store while providing additional features for both you and your customers.

Today, we are going to take an up-close look at AfterShip Returns Center to see how this app can actually help online stores get their returns game on top.

So, red on our AfterShip Returns Center review to see if this app is actually worth an install on your online Shopify store.

What is AfterShip Returns Center?

AfterShip Returns Center is developed by the sme people who developed AfterShip – Shipment Tracking app.

AfterShip works by tracking shipments from more than 500 couriers from around the world and automatically sending shipment updates to the customers.

AfterShip Returns Center works on the same principles and offers similar automation and tracking for all the returns on your online store.

If your customers want to return a product or an entire order then AfterShip Returns Center helps them create return labels and easily return any products they want.

This helps build customer trust and brand loyalty as you are offering a no-hassle return policy along with self-service returns.

How AfterShip Returns Center Works?

AfterShip has made sure that even the newbie store owners get to utilize the full functionality of their returns center. The app is very easy and simple to use.

Once you install the app from the Shopify App store, it automatically takes you to the returns center homepage.

You can create a new AfterShip account or use an existing one. Returns Center also works with your original AfterShip account.

After signing in, you can start customizing your returns page. You will receive a custom link to your returns center page that you can use on your Shopify store.

You can create a new AfterShip account or use an existing one. Returns Center also works with your original AfterShip account.

After signing in, you can start customizing your returns page. You will receive a custom link to your returns center page that you can use on your Shopify store.

You can also use a custom domain to subdomain that matches your store. This is where you can set a summary of your return policy.

You can also link to a full return policy page where the customers can read your policy as to how they can avail returns and refunds for their orders.

You can customize the returns center page to your liking, include your social media accounts, contact us, etc so it goes with the theme of your store.

Once setup, it’s very easy for your customers to return orders they are not satisfied with. All they have to do is visit the returns page and enter their order number.

AfterShip Returns Center will then create a return for them so they can send the items back using the preferred method.

How to install AfterShip Returns Center on Shopify?

It’s very easy to install the app on your Shopify store. Just head over to the Shopify app store and search for AfterShip returns center. Get the app installed on your Shopify store within minutes.

How to customize the AfterShip Returns Center page?

Just head over to the AfterShip returns center settings page and customize your returns center page to your liking. You can change the colors, add brand logos, and add extra pages to the returns center.

This way you can customize the page according to your brand’s theme so your customers can experience the same aesthetics on all your pages.

How to change the AfterShip Returns Center Subdomain?

This is fairly easy. You can easily change the subdomain of your returns center page from the Brand Settings area in your account.

You can use any custom domain for your returns center, this way customers can still enjoy the return center while still being on your domain.

AfterShip Returns Center Features

AfterShip Returns Center offers great features that come in handy for all types of online stores, be it small-size or full-fledged businesses.

Some of the top features include self-service returns, multiple return methods, automatic notifications, and much more.

Self-Service Returns

Self-Service returns allow your customers to initiate the returns process directly from their end. So, instead of exchanging emails with your customer support, they just start the returns process.

They can do so by visiting the returns center and entering their order number. They will be presented with all the items in their order so they can select which items they want to return.

Afterwards, they can select a reason for return and submit any extra details for the retailer.

Automatic Notifications

Keep your customers notified of the delivery and return status of all their returned orders. Send them automatic notifications from your specified email address.

Send out automatic emails every time the delivery status changes and when the return is processed. Lso, you can customize the text in the emails to match your brand’s theme and style.

Returns Management

Once the return request is approved, the app automatically assigns an RMA number to the return. The app manages everything from status tracking to return methods.

You can see the returns reason and other details and easily approve or reject the return request from the app.

Returns Page

You get your own fully customizable returns page where the customers can initiate the returns request themselves.

This page also shows a summary of your return policy and a link to the full return policy where your customers can read the conditions they need to meet for being eligible for a replacement or refund.

Integration

AfterShip Returns Center can be easily integrated into multiple ecommerce platforms including Shopify, Magento, and BigCommerce.

AfterShip Returns Center Pricing

AfterShip Returns center offers four different paid plans while also offering a limited free plan for store owners.

Starter – Free – You get 3 returns per month.

Basic – $39/month – You get 20 returns per month.

Pro – $89/month – You get 100 returns per month.

Advanced – $699/month – You get 1,000 returns per month.

Enterprise – Custom – Flexible pricing for businesses with over 2,000 returns per month.

AfterShip Returns Center also offers a risk-free 14 day trial. It doesn’t even require a credit card and you get to test drive all the features, so you can decide whether you want to pay for a plan or not.

Final Thoughts

AfterShip already tracks more than 400 couriers from around the world and it’s considered to be one of the best shipment tracking apps for online stores.

Couple that with AfterShip Returns Center and you get a full-fledged shipment solution that manages both your shipment information and returns automatically.

Returns Center is a great tool for businesses of all sizes and it offers features that are useful for every type of business out there.

If you want to keep your customers happy and provide them with the best service and aftersales service then it’s definitely a great app for your online store.

Feel free to let us know who you manage returns on your online store. What apps are you currently using for returns management?

Comment below and let us know. Also, don’t forget to subscribe to our newsletter for weekly updates!